Orders, Shipping and Returns
Order Lead Time
In stock items will ship in 2-5 business days after purchase. Made to order and out of stock items will ship within 6-8 weeks unless otherwise specified. We will email you with tracking information when your order has been sent.
Resale
We do not accept resale back of your original OQ Diamonds pieces to protect our customers against any tempered products or altered GIA Diamonds.
Shipping
Signature is required upon delivery. OQ Diamonds are not liable for lost shipments when tracking dictates it has been delivered. OQ Diamonds are not responsible for the delayed delivery of packages due to the customer not being available for signature upon arrival, or due to any unforeseen weather or technical issue within the shipping company. If your package is sent back to OQ Diamonds for any reason, you will be subject to paying for the re-shipment of your order.
International Orders
Please note that the following terms and conditions apply to all international orders:
- Prices and shipping fees do not include import and customs duties, Value Added Taxes (“VAT”), tariffs, and other fees that may be levied by the destination country, all of which are the responsibility of the purchaser. OQ Diamonds are not responsible for brokerage fees, import and customs duties, Value Added Taxes (“VAT”), tariffs, and any other associated fees.
- The order recipient is the importer of record and must comply with all laws, regulations, and restrictions of the destination country.
- OQ Diamonds are not responsible for delayed delivery of packages due to customs issues when shipping internationally.
- All costs incurred on a refused delivery because of high custom or brokerage fees, duties, taxes or restrictions imposed by the country of destination are the responsibility of the purchaser.
GST - Goods & Services Tax
Returns or Exchanges
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You have 14 days from the delivery date to initiate your complimentary return to original form of payment or a different variation of the same item
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Returns and exchanges are valid for orders placed within Australia only.
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We will provide an insured, prepaid label. Once the label is generated, you have 7 days to have your package scanned at a local FedEx location
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Upon receipt of your return, we will inspect your item within 5 business days to ensure it adheres to our guidelines listed under our Exchange Approval section
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Merchandise tag must be attached, unaltered and the item must be in brand new, unworn, salable condition
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Final sale items include: personalized and bespoke custom pieces, bridal, non-jewelry accessories or items otherwise marked on the product page.
Repairs
We guarantee our pieces for 60 days from the date of purchase against defects. We reserve the right to refuse any repairs if we believe the items are intentionally damaged or misused. If you need a repair after 60 days, we are happy to repair your piece for an additional charge plus shipping & handling.
Rights to Refuse Sale
OQ Diamonds are delighted that you have chosen us for any of our lovely, high-quality pieces, however, in any circumstances that our team finds the transaction to be suspicious or linking to money-laundering activities, we reserve the rights to reject your order and report the transaction to appropriate authorities.